Refund Policy
If you wish to return an item you purchased, please contact us to obtain a Return Authorization Number (RMA#). You can reach us by calling 800-969-1148 or emailing it's info@wowyourbooth.com. One of our representatives will assist you with the return process.
You may request a return, exchange, or refund within thirty (30) days of receiving your order.
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Hardware Return & Exchange
Orders from Wow Your Booth can be returned or exchanged within thirty (30) days of receiving the products.
All returned merchandise must be returned unused in the original packaging including manuals, accessories, cables, etc. with the authorization (RMA#) clearly printed on the outside of the package. Return requests must be made within seven (7) days of the receipt date, and all items must be landed at our warehouse within ten (10) days of the return request. Any shipping and/or handling charges on the original order cannot be refunded. At our discretion, we may levee a restocking fee up to 25% of the cost of items returned.
All returned items must be repacked and returned in their original packaging for protection. The customer is responsible for any damage that occurs during the return shipment. Packages being returned should be insured by you for your protection. Return merchandise received back damaged will not be credited. Customers are responsible for the initial shipping cost and all return shipping costs. No credits are issued on shipping costs.
Damaged or Missing Items
Please inspect the product upon receipt of the order. Please open and inspect for damaged or missing parts immediately upon receipt. Call our customer service at 833-569-3477 to report any problems with the order. Keep all original packaging materials for inspection.
Wow Your Booth cannot compensate for any third party replacements or repairs. If there is an issue with your order, please contact us directly for help.
All damaged or missing items will need to be reported within 7 days of receipt of the package. Please take photos of all the items received and the damaged area and email the photos to it's info@wowyourbooth.com. A damaged/lost claim is needed to be filed with the shipper. After the shipper and RMA confirms the package is damaged/missing, a replacement order will be processed.
Replacement hardware orders will be processed within 2-4 business days.
Replacement graphic orders will be processed within 3-5 business days.
Shipping Policy
Please verify that all shipping address details are correct when approving. If any adjustments need to be made, notify the graphic representative before proof approval. We cannot accept reroute requests once an order has tracking. Doing so may result in the package being delayed or lost.
Free shipping does not apply to international shipments. It is the recipient's responsibility to arrange the appropriate broker and pay for the custom clearance / import taxes.
Graphic packages are usually shipped with the printed graphics together. A split-ship-fee may incur if we split the hardware and graphics. Not all products can be split-shipped.
We are not responsible for delayed shipping times with shipping carriers (UPS, FedEx, Freight).
Shipping fee cannot be refunded due to shipping carrier's delay.
Graphics & Customized Items Policy
Absolutely no returns are accepted on printed graphics and customized products, including orders with custom sewn and trim products, custom text, imprinting, or graphics. It is mandatory for buyers to check all spelling, pixelation, blurriness, and position of graphics, and text before approving the proof. It is the buyer's responsibility to make sure all graphics submitted are in high resolution. It is the buyer's responsibility to check all errors from proof(s). Production starts immediately after the graphic approval.
Art submissions with specific Pantone Color call outs will automatically be converted to CMYK. If your job is color sensitive, you will have to order PMS Color Matching Service or a Hard Proof to ensure the color output.
Continuous graphics between different panels will need to be informed to us before production. Our finishing team will trim and align the graphic panels as best as possible.
Missing or defective graphics will be reprinted from the original approved graphic. We do not honor reprints in a new graphic file for missing or defective graphics. If the buyer wish to print a new graphic file, the buyer will be responsible for the cost of a reprint.
Warranty information
Many of our displays are covered with warranties. Please check the product listings and spec sheets to determine what type of warranty is offered for the product. During the covered warranty period, you can contact us for replacement parts or product repairs. Please take photos of the damaged area and email it's info@wowyourbooth.com. One of our representatives will contact you for solutions.